The first place to check is your spam, promotion or junk folders – the code sometimes accidentally gets thrown in there! There are unfortunately some emails that the system doesn’t recognise such as T-Mobile. In order to receive your verification code you will have to change your email address you signed up with. This can […]
Archives: FAQs
Description.
How to enrol in a program.
TLB has 12+ multiple incredible strength, flexibly and ballet inspired programs for you to enrol in ranging from 2 weeks to 3 months and from 4 different Train Like a Ballerina master trainers. To select a program simply go to the program section (located in the bottom right corner of your TLB app or top […]
Can I save my favourite workouts?
YES – The favourite functionality allows you to save all of your favourite workouts in one spot! Simply click the grey heart on the workout description & it will be saved to your favourites. Your favourites are accessible from the main page through the grey heart icon. To remove a workout from your favourites, simply […]
How does my personalised calendar work?
Train Like a Ballerina comes with your very own personalised calendar. To add a program to your calendar go to programs – enrol – select your desired start date – then all workouts in that program will appear in your calendar which is in the top right corner of the main page. Simply click on […]
How do I unsubscribe?
We are very sad to see you go but we know not every program is for every body. To unsubscribe you must unsubscribe from the platform on which you subscribed. PLEASE NOTE if you are subscribed via one of the Train Like a Ballerina apps and do not cancel within the trial period there is […]
I need tech support.
If you are experiencing any technical problems, see any bugs or minor hiccups please contact our tech team at hello@trainlikeaballerina.com We are a small team and are trying our best to keep the tech updated and ensure there are no bugs but we are also only human so we appreciate your feedback on anything you […]
I’m unable to log in.
Alrighty, let’s do some investigation work! Try updating your browser to the latest version, then check that your cookies aren’t set to ‘blocked’. Next, clear your cache (following the instructions here http://www.refreshyourcache.com/). If it’s still giving you a headache, make sure you’re using the correct email and password for the account you’re signing into – it’s […]
I’m not receiving any emails.
Gee you’re missing out! Here’s where they might be hiding: Spam folder (probably alongside the emails saying you’ve won $1,000,000 from a mysterious foreign prince) Settings: just make sure your email is entered correctly and that Updates & News is turned ‘ON’! All programs come with weekly emails sent directly to your inbox with your […]
I forgot my password.
Been there, forgot that! Hit the FORGOT YOUT PASSWORD button underneath the NEXT button on the LOGIN page. If the reset button fails to work or you do not receive the reset password simply email our friendly team at hello@trainlikeaballerina.com
How do the payments work?
Train Like a Ballerina is a subscription based platform, meaning once you’ve added your payment details and once your first payment has been made (after your 7-day FREE TRIAL), all the work is really done! Payments will come out monthly, quarterly or yearly depending on your subscription model. You can cancel your subscription at any […]
